Shipping Policy – Relief Med Care

At Relief Med Care, we aim to provide a smooth, reliable, and timely delivery experience for all our customers. Please review our shipping guidelines below to understand how your order will be processed and delivered.

Order Processing Time

All orders placed on our website are processed within 1–2 business days.
Orders placed on weekends or holidays will be processed on the next business day.

Once your order is packed and shipped, you will receive an email confirmation along with your tracking details.

Shipping Options & Delivery Time

We currently offer the following shipping methods:

Standard Shipping

  • Delivery Time: 7–10 business days

  • Shipping Fee: $7.99

Priority Shipping

  • Delivery Time: 4–6 business days

  • Shipping Fee: $14.99

Express Shipping

  • Delivery Time: 2–3 business days

  • Shipping Fee: $24.99

Note: Delivery timelines may vary depending on your location and local courier operations.

Accuracy of Shipping Information

Please ensure your shipping address is complete and correct at checkout.
We are not responsible for delays or lost packages caused by:

  • Incorrect or incomplete address

  • Missing apartment/suite number

  • Customer relocation without updating the address

If you entered an incorrect address, please contact us immediately.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email

  • A tracking number to follow your package

Undeliverable / Returned Packages

If a package is returned to us due to an incorrect address or missed delivery attempts:

  • The customer is responsible for reshipping costs.

  • Original shipping fees are non-refundable.

Delayed Deliveries

While we strive to deliver all orders on time, unexpected delays (weather, courier issues, holidays, etc.) may occur.
If your order is significantly delayed, please contact us and we will assist you promptly.

Damaged or Missing Items

If your order arrives damaged, incomplete, or with missing items, please reach out to us within 48 hours of delivery with:

  • Order Number

  • Clear photos of the package and items received

We will work to resolve the issue quickly.

Contact Us

If you have any questions regarding shipping, feel free to contact our support team at:
📧 info@reliefmedcare.com